Refund policy

OUR 60-DAY GUARANTEE
If Veilumia is not right for you, write to us within 60 days of your parcel
being delivered and we will refund it. You may have opened the jar and used the
cream — trying it is the point of the guarantee.

HOW TO RETURN
1. Email support@veilumia.com before sending anything back. We reply with the return
   address and the instructions.
2. Send the product back in its original jar and outer carton, with everything
   it arrived with.
3. Return postage is paid by you and depends on the carrier and service you
   choose. We suggest a tracked service — it confirms the parcel has reached us,
   so we can start your refund the same day.
4. When the parcel arrives we check it, then process your refund.

Please do not send anything back before writing to us. Parcels sent without
instructions cannot be processed.

YOUR REFUND
We refund to the original payment method. The refund is processed within 14 days
of the return reaching us, and can take a further 5 to 10 days to appear on your
statement, depending on the bank you are with.

IF IT ARRIVES DAMAGED OR FAULTY
Email us within 48 hours of delivery with photographs of the product and the
outer box. The photographs let us start straight away.

We reply with the return instructions, and the return costs you nothing. Once
the item reaches us and the fault is confirmed, we send your replacement —
product and shipping both at our cost.

Contacting us later does not remove your legal rights.

YOUR LEGAL RIGHTS
Separately from the guarantee above, European consumer law gives you 14 days
from delivery to withdraw from your purchase without giving a reason, and a
legal guarantee of conformity on the goods you buy. Nothing here reduces either
right.

For customers in the United States: there is no general federal right of return,
so our 60-day guarantee is given voluntarily and applies to you in full.