Privacy policy

WHAT WE COLLECT
Your name, email address, telephone number, delivery and billing address, and
your order history.

WHY
To take and deliver your order, to answer you when you write, and — only if you
have asked for it — to send you email.

EMAIL
We email you only with your explicit consent. Every message carries a one-click
unsubscribe and we act on it immediately.

WHO ELSE SEES IT
To get your order to you, your details are shared with our supplier, with the
carrier who delivers it, and with our payment provider, for the payment itself.

COOKIES
Essential cookies keep your cart and your session working.

We also use analytics and advertising cookies, including the Meta pixel and the
TikTok pixel, to measure how the store is used and to show you relevant
advertising. These run only if you accept them, and you can change your mind at
any time.

HOW LONG WE KEEP IT
We keep your order records for as long as tax and accounting rules require. If
you ask us to delete your information and we are not required to keep it, we
delete it.

WHERE IT GOES
Your information may be processed outside your own country by the services named
above. Where that happens it is covered by the standard contractual clauses
approved by the European Commission.

YOUR RIGHTS
Write to support@veilumia.com if you want to see, correct or delete the information
we hold about you.

IF YOU ARE NOT HAPPY
Write to support@veilumia.com first and we will try to put it right. You also have
the right to complain to the data protection authority in your own country.