Track your order

WHAT YOU RECEIVE

You’ll receive two emails after placing your order.

The first arrives as soon as your payment is complete and confirms your order and all its details.

The second is sent once your parcel has been prepared and leaves our fulfilment centre — within 2 business days — and includes your tracking number and a link to track your shipment.

CAN’T FIND THE TRACKING EMAIL?

First, check your Promotions or Spam folder, as email providers sometimes automatically send store emails there.

If you still can’t find it, email us at support@veilumia.com and we’ll be happy to help.

IF YOUR TRACKING HASN’T UPDATED

A tracking number is created when the shipping label is printed, and it may take a day or two for the first update to appear after the carrier scans your parcel.

This is completely normal and doesn’t mean your parcel is lost.

HOW LONG DOES DELIVERY TAKE?

Orders are prepared and dispatched within 2 business days.

Europe: 3–5 business days
United States: 5–7 business days

Delivery times are counted from the next business day after you place your order and include order preparation time. Business days exclude weekends and public holidays.

WHERE YOUR ORDER SHIPS FROM

Orders to the European Union are shipped from our fulfilment centre within the EU, while orders to the United States are shipped from our fulfilment centre within the US.

IF YOUR PARCEL ARRIVES DAMAGED

Email us within 48 hours of delivery with photographs of the product and the outer packaging. These photographs allow us to start resolving the issue right away.

We’ll send you return instructions, and you won’t pay anything for the return. Once we receive the item and confirm the damage, we’ll send you a replacement — with both the replacement and shipping at our expense.